Question 1

What types of clients do you work with?

Accepted Answer

We work with small businesses, nonprofits, founders, and creative entrepreneurs who are ready to elevate their brand, grow their audience, and communicate more clearly.

Whether you're launching something new or refining something established, we meet you where you are and build what you need—without ego, jargon, or corporate bloat.

Question 2

Do you offer one-time projects or only subscription-based services?

Accepted Answer

We offer both.

Some of our services, like Designer on Demand, work best as a monthly subscription. But we also take on one-time branding, production, or strategy projects when the scope is a fit.

Not sure where your project falls? Reach out—we’ll help you find the right path.

Question 3

How do I know which “House” my project belongs to?

Accepted Answer

Each House represents a specialty within Synergy Design Firm—Branding, Creative Direction, Production, and AI.

If you know what you need, it’s easy to match your project to the right House. 
If you’re unsure, start by telling us your goals and we’ll guide you to the best team for the job.

Question 4

Can I work with more than one House at a time?

Accepted Answer

Absolutely.
In fact, many of our projects are collaborative across multiple Houses.

For example, a brand launch might begin in the Brand House, pass through the Creative House for direction, and then move into Production for content creation.

We structure it so you get a seamless, end-to-end experience.

Question 5

What’s the typical project timeline?

Accepted Answer

Timelines vary depending on project scope, complexity, and which House(s) are involved.

A single logo or flyer might take 3–5 business days, while a full brand rollout or campaign production may take several weeks.

During onboarding, we’ll set clear expectations and deadlines that work for both sides.

Question 6

How do I request a quote?

Accepted Answer

Just head to our Start a Project page and fill out the inquiry form. The more detail you give us, the better we can scope the work.

If we need more info, we’ll follow up with a Discovery Call before building your custom quote or proposal.

Question 7

How many revisions are standard in a project?

Accepted Answer

Most projects include up to two rounds of revisions unless otherwise specified. That gives us enough space to fine-tune and perfect the work without dragging the process out unnecessarily. If you need additional revisions beyond that, we’re happy to accommodate—additional time will simply be billed or deducted from your service hours if you’re on a subscription.

Question 8

Will I own the final designs?

Accepted Answer

Yes. 
Once your final invoice is paid or your project is marked complete, you’ll receive full ownership and usage rights to all approved deliverables. 
We retain rights only for portfolio use (unless otherwise agreed in writing). 
Need exclusivity or white label? Just let us know upfront.

Question 9

Do you offer copywriting or just design?

Accepted Answer

We do offer light copy support—like headlines, taglines, and basic formatting—for most projects.

If you need deeper messaging work (like full campaigns, websites, or content strategy), we can help you coordinate that through our Synergy Solutions structure.

Question 10

Can you match an existing brand I already have?

Accepted Answer

Absolutely. We can design within your existing brand system, match your visual style, or even refine your assets as needed. 
We’ll ask for your brand guide, logo files, fonts, or previous materials upfront to make sure we stay consistent and aligned.

If you DON'T have those things we can match your design and create them for your future use too!

ANSWERS

to actual questions